Shipping policy

Valdemorhub

This policy explains the shipping options, processing times, and delivery estimates for orders placed at valdemorhub.com.

Order Processing

Order processing takes 2–4 business days before dispatch.

Processing time is separate from shipping time. The delivery estimates below begin after dispatch and do not include processing.

Business days exclude weekends and public holidays.

Shipping Options

Standard Shipping — FREE

Shipping fee: US$0.00.
Estimated delivery: 12–20 business days after dispatch.
Estimated total time, including processing: 14–24 business days.

Express Shipping — US$14.90

Shipping fee: US$14.90.
Estimated delivery: 7–15 business days after dispatch.
Estimated total time, including processing: 9–19 business days.

Review your selected shipping option and delivery address before completing your purchase.

Shipping Origin

Orders are shipped from China directly to the delivery address provided at checkout.

Valdemorhub is operated by a business registered in the United States. Our business address is not the shipment origin.

The processing times, shipping fees, and delivery estimates stated in this policy apply to these shipments.

Delivery Destinations

Delivery is available to destinations supported at checkout.

If no shipping option appears for your address, contact sac@valdemorhub.com before placing an order.

Delivery Estimates

Delivery times are estimates rather than guaranteed arrival dates. Transit may be affected by customs inspections, weather, public holidays, carrier disruptions, and local delivery conditions.

If your order exceeds its estimated delivery period, contact sac@valdemorhub.com for assistance.

Order Tracking

All orders are shipped with tracking.

After dispatch, tracking information will be sent to the email address provided at checkout.

Tracking updates may take several business days to appear while a shipment moves between carriers. Creating a shipping label does not necessarily mean the carrier has received the package.

If tracking appears inactive or you need assistance understanding an update, contact sac@valdemorhub.com with your order number.

Orders with Multiple Packages

If your order arrives in multiple packages, contact sac@valdemorhub.com with your order number and identify any items that have not arrived.

Customs and Import Charges

Orders shipped from China may be subject to customs inspections and import requirements in the destination country.

Review any tax and duty information presented at checkout. If the treatment of import charges for your destination is unclear, contact sac@valdemorhub.com before purchasing.

Customs clearance may affect delivery times.

Delivery Address

Please provide a complete and accurate delivery address, including any apartment or unit number and the correct postal code.

If you notice an error, email sac@valdemorhub.com as soon as possible with your order number and the correction.

Address changes may no longer be possible after dispatch. If a delivery issue results from an address error, contact us so we can review the available options.

Delayed, Missing, or Disputed Deliveries

Contact sac@valdemorhub.com if:

Your order has exceeded the estimated delivery period;
Tracking indicates a delivery problem;
Your package is marked “Delivered,” but you have not received it;
Your shipment arrives damaged or with missing items.

Include your order number, available tracking details, and a description of the problem. For damaged packages, include photographs if available.

A “Delivered” tracking status does not automatically close a report of non-receipt. We will review the circumstances and available shipment information.

You do not need to wait 60 business days to report a delivery issue.

Returns

For return eligibility and refund procedures, please review our Return & Refund Policy.

Contact Customer Support before shipping a return. The return destination will be provided with your return instructions and may differ from the original shipment address.

Consumer Rights

Nothing in this policy limits mandatory rights or remedies available under applicable consumer protection laws.

Contact Information

For questions about shipping, tracking, or delivery, contact:

Store: Valdemorhub
Website: https://valdemorhub.com
Email: sac@valdemorhub.com
Business operator: CHIKVASHVILI MERPULSEWAVE LLC
Business address: 800 Green Street, Lexington, KY 40507, United States